Reset Onedrive

OneDrive – Performing Reset to Remedy Sync and Functionality Issues

Scroll Down For Mac Instructions

Follow the steps below to reset your OneDrive app for Windows

1. On your computer keyboard, press the  Windows key  and  R at the same time to open the Run dialog box.


Icon showing Windows key plus the letter R

 

2. Copy or type  wsreset.exe into the box then select  OK.

Note: A blank Command Prompt window will open and close briefly, then the Microsoft Store app will open. You can ignore these and close any unwanted windows.​​​


Icon showing a Run dialog with reset commands

 

If OneDrive is still not syncing, let's continue with resetting the OneDrive sync app.

3. Press the  Windows key  and  R again.


Icon showing Windows key plus the letter R

 

4. This time copy the text below and paste it into the dialog window, then press OK.

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset


Icon showing a Run dialog with reset commands

 

5. If you see a "Windows cannot find..." message, copy and paste the text below instead, then press OK.

C:\Program Files\Microsoft OneDrive\onedrive.exe /reset


Icon showing a Run dialog with reset commands

 

6. If you still see a "Windows cannot find..." message, copy and paste the text below instead, then press OK.

C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

Note: If none of these steps work, you do not have the OneDrive sync app installed. Learn more.

 


Icon showing a Run dialog with reset commands

 

7. Manually restart  OneDrive by going to Start , type OneDrive in the search box, and then click on the  OneDrive desktop app.


Icon showing the Windows Start menu

 

 

To reset OneDrive on a Mac

  1. Select the OneDrive cloud icon in the top tray, then select Preferences> Pause > Quit OneDrive.

  2. Find OneDrive in your Applications folder.

  3. Control-click OneDrive and select Show Package Contents.

  4. Navigate to the Contents > Resources folder.

  5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

  6. Start OneDrive and finish the setup process.

    Notes: 

    • When choosing location, remember to select the previous OneDrive syncing location. This means your files won’t be downloaded again if they haven’t changed.

    • If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. 

    • You will need to complete this for your personal  OneDrive and OneDrive for work or school.

    • Make sure you're using an updated version of the OneDrive app. Some older versions of the app don't have the reset commands. 

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